Personalised
pillars of support
A friend in need is a friend indeed.
That is what senior Leong Mui, 92, feels each time Alyxandrea Xu, a Case Manager with LB’s Community Case Management Service (CCMS) team, comes over for her routine visits.
Frail and living alone, it has been tough for Leong Mui to navigate certain things in life, and she is relieved to know that Alyxandrea is a constant pillar of support.
“I just know that whatever issues I have, I can rely on LB. They’re very helpful in assisting me in various matters, and they also guide me to do some things by myself. I can easily get them done now,” gushed Leong Mui while smiling at Alyxandrea.
CCMS aims to prevent or delay vulnerable seniors from being institutionalised by delivering holistic care that is centred on their personalised needs.
Alyxandrea explains that there are customised arrangements through multiple external agencies being meted out to Leong Mui, according to her specific needs.
“Madam Leong has experienced significant improvements in her well-being after our coordination of services and referrals to relevant agencies that have enhanced her safety at home, as well as increased her social integration and connectedness to the society,” she said.
From arranging home-based nursing services, liaising with HDB for home safety installations under the Enhancement for Active Seniors (EASE) programme, medical escort transportation, to housekeeping services and more, Leong Mui is one of among the hundreds of seniors receiving such personalised assistance from LB.
“Plus, I would check in regularly with the external services to ensure that the required assistance was rendered as per our requests, and that they meet her evolving needs.
This whole exercise empowers her and her peers to age in place with dignity while preserving their independence within the community,” added Alyxandrea.
Ageing Gracefully and Independently
Leong Mui points out that these care arrangements allow her to concentrate on her daily life with things that she enjoys doing, such as looking after her plants, and even tailoring!
“I feel cared for – a nurse comes over to sort out my medications, a housekeeper comes over to clean up my place, and more.
“It is difficult when I feel lonely, but I would go to the AAC near my block (LB AAC @ Clementi 344) to join their activities, and also pop by to ask them to check my phone if it malfunctions. I am hard of hearing and my eyesight is waning, so it brings me great warmth when I even have this lovely lady (Alyxandrea) who comes to keep me company, read out my letters, and even explain to me the latest government assistance and latest news!” chuckled Leong Mui, while expressing her gladness that such eldercare services are available for her and her peers.
Alyxandrea says the CCMS team constantly ensures that seniors’ living environment is safe for them to live in and age gracefully.
“They want to be independent, without burdening their loved ones. At the same time to get the necessary assistance they need, without being institutionalised.
This is the ideal future that we are working towards, and we are on the right track,” she said.
We hope that these stories would inspire you to reach out and touch the lives of others.
If you would like to share your thoughts on these stories, please feel free to email us at cp@lb.org.sgBe A Volunteer
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